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Carmen sharing customer experiences at the Guestline APAC Customer Connect 2024 event.

Carmen shared valuable insights and best practices with fellow hoteliers to improve their operations and customer satisfaction in the Guestline APAC Customer Connect 2024 event.


At the APAC customer connect event, Mr. Tharin Sethi, Regional partner at Guestline, and the Guestline team welcomed the participants and representatives of many hoteliers on Friday, April 27, 2024, in the meeting room on the 6th floor of Best Western Chatuchak Hotel.

During this training event, Mr. Tharin Sethi expressed gratitude to the participants and shared his experiences in hotel management. Various partner companies, including Upsell Guru Company, Carmen Software Company, Jurudata Company, and Guestline’s support team, participated in the seminar, discussing customer experiences and the system’s utilization in hotel management.

Guestline shared successes from different hoteliers during the event, highlighting data export processes and channels. Carmen Software also contributed to the discussion, with Mr. Chatchai Teerophas, Customer Support Manager, presenting an overview of Carmen’s system usage. Carmen Software acted as a representative at the event.


Mr. Chatchai also discussed different information systems and outlined simple steps for utilizing Carmen’s system. “Currently, the interface between Carmen and Guestline automates data transfer through an API system, streamlining the process. The data received from Guestline daily includes income summaries, payment types, ledgers, statistical data imported into the General Ledger system, and detailed debtor information, such as city ledger and credit card details, imported into the AR system for invoice and receipt issuance through the Carmen system.”

Carmen Software Company Limited expressed great honor in participating in the event and visiting Best Western Chatuchak Hotel, an important customer. They extended gratitude to all attendees for their positive response and hoped for future opportunities to meet again.


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